Shipping policy

At Ridge & Root, we work to make sure your order is packed with care and delivered as smoothly as possible. Please read our shipping policy before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During high-demand periods, sales, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location, product availability, and shipping carrier.

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Shipping Rates

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

We may offer free shipping promotions from time to time, which will be clearly shown on the website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details.

Please allow 24–48 hours for tracking information to update after your order has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Ridge & Root is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before your order is processed.

Delayed or Lost Packages

If your package is delayed, we recommend checking your tracking details first.

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can help review the issue.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Once reviewed, we may offer a replacement, refund, or store credit where applicable.

International Shipping

If international shipping is available, delivery times may vary depending on the destination country and customs process.

Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.