Terms of service
Welcome to Ridge & Root. By using our website, placing an order, or purchasing from RidgeandRoot.co, you agree to the following Terms of Service. Please read them carefully before using our store.
1. Overview
This website is operated by Ridge & Root. Throughout the site, the terms “we,” “us,” and “our” refer to Ridge & Root. By visiting our site or purchasing from us, you agree to be bound by these Terms of Service.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your location, or that you are using the site with permission from a parent or guardian.
You agree not to use our products, website, or services for any illegal or unauthorized purpose.
3. Product Information
We make every effort to display product images, descriptions, colors, and details as accurately as possible. However, slight variations may occur due to screen settings, photography, lighting, or product availability.
Ridge & Root reserves the right to update, modify, or discontinue any product at any time without notice.
4. Pricing & Availability
All prices are listed on our website and may change without prior notice. We reserve the right to correct any pricing errors, product details, or availability issues at any time.
If an item becomes unavailable after your order is placed, we may contact you with an alternative option, replacement, store credit, or refund.
5. Orders & Payments
When you place an order, you agree to provide accurate billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order if we suspect fraud, incorrect information, unauthorized activity, or violation of these Terms.
All payments must be completed through our secure checkout system.
6. Shipping & Delivery
Shipping times may vary depending on your location, product availability, and courier service. Estimated delivery times are provided for guidance only and are not guaranteed.
Ridge & Root is not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, or circumstances outside our control.
7. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before placing an order.
Items must meet the return eligibility requirements to qualify for a refund or store credit.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.
We will review the issue and offer a suitable solution where applicable.
9. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. We are committed to handling your information responsibly and securely.
10. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience only. We are not responsible for the content, policies, or practices of third-party websites.
11. User Conduct
You agree not to misuse our website, attempt to interfere with its security, upload harmful code, copy content without permission, or use the site in a way that may damage our business or other users.
12. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and design elements, belongs to Ridge & Root or its content providers.
You may not copy, reproduce, distribute, or use our content without written permission.
13. Limitation of Liability
Ridge & Root is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website, products, or services.
Products should be used as intended and according to any instructions provided.
14. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.